When the Clerk isn't working as it should

A file isn't found#

• It's in a folder the Clerk doesn't read. Its screenshots and scans folders are found by themselves; add any other folder of PDFs under More PDF folders. For other pictures, add their folder to Screenshot folders.
• It's only online, in OneDrive. Right-click its folder and choose Always keep on this device.
• It hasn't been read yet. At most 300 files are read a round; the page says how many are pending. They're read over the next rounds, or press Run now.
• It's a kind it doesn't read: TIFF, HEIC or an Office document.
• It's bigger than 100 MB: raise Largest file read under Advanced.
• The words are past page 5 of a PDF: only the first 5 pages are read.

The text it read is wrong, or missing#

• Handwriting reads poorly, and very small text in a big screenshot can be missed.
• Another language: Windows reads the languages installed for your account. Add the language in Windows' Settings > Time & language > Language & region, and the Clerk reads the file again when it next changes.
• A file it couldn't open (damaged, or in use) keeps its error, and is read again when it changes.

There are no captions#

The page says why:

• The local AI isn't set up: see Set up the local AI.
• "busy: captions deferred to a later round": the local AI was busy. They come on a later round.
• The picture has text: only pictures with almost no text (under 8 words) get captions, and only PNG and JPEG.
• Something was redacted in it: a picture that held a secret is never shown to the AI.
• Caption pictures is off in Settings.

Reading the text and searching work without the AI.

Files on an unplugged drive#

Their text is kept, and found, until the drive is back. A folder you take out of Settings loses its files at the next round.

Its page won't open#

Its page is http://clerk.localhost:18787/. Open on its card in Castellan starts it if it's down, and Castellan checks every two minutes that it answers, and opens it again if it has stopped.

Still stuck?#

Write to us at support@castellan-software.com with the Clerk's version (on its card in Castellan), and what its page says.